Brilliance Publishing for Libraries
Login
EMAIL
PASSWORD
Home Order Replacements Advanced Search Shopping Cart
 
Hear an excerpt from this title!

Available Now!

Look For More:

Titles by this
Author

Titles by this
Narrator

Leading the Starbucks Way:
5 Principles for Connecting with Your Customers, Your Products, and Your People

by Joseph A. Michelli    

Unabridged Compact Discs (Library Ed.)
978-1-4805-9579-8
7 Compact Discs - 8 hours  (unabridged)
MSRP $62.97   Quantity:
Usually ships within 5 to 10 business days.
The exclusive right to sell anywhere in the world in the English language only

Unabridged Compact Discs (Retail Ed.)
978-1-4805-9577-4
7 Compact Discs - 8 hours  (unabridged)
MSRP $14.99   Quantity:
Usually ships within 5 to 10 business days.
The exclusive right to sell anywhere in the world in the English language only

Unabridged MP3-CD (Retail Ed.)
978-1-4805-9581-1
1 MP3-CD - 8 hours  (unabridged)
MSRP $9.99   Quantity:
Usually ships within 5 to 10 business days.
The exclusive right to sell anywhere in the world in the English language only

Publication Date: 5/6/2014

BUSINESS:  

Lead Your Business the Starbucks Way

Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.

One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon—a result of the company’s exemplary leadership practices.

Joseph Michelli, author of the Wall Street Journal, USA Today, and BusinessWeek bestseller The Starbucks Experience, explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time. Michelli offers a perspective on the leadership principles that drove the iconic coffee company’s resurgence from serious setbacks during the economic downturn—one of the few true turnaround stories of this time. And the company continues to grow dramatically, entering new markets and channels with fresh products and technologies.

In Leading the Starbucks Way, Michelli establishes five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry:

• Savor and Elevate
• Love to Be Loved
• Reach for Common Ground
• Mobilize the Connection
• Cherish and Challenge Your Legacy

Leading the Starbucks Way is a penetrating look at the inner workings of one of today’s most successful brands. The company gave Michelli one-on-one access to a variety of employees (called partners) to write this book—from baristas to senior leaders, including Howard Schultz, chairman, president, and chief executive officer.

In short, success is all about loving your product, loving your customers, and loving your employees. Sincerely. Without fail. Even in the face of business challenges.

   



home | advanced search | shopping cart | contact us | privacy notice
©2001-2015 Brilliance Publishing, Inc. All rights reserved. Brilliance® is a registered trademark of Brilliance Audio, Inc. 1-800-648-2312