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Driven to Delight:
Delivering World-Class Customer Experience the Mercedes-Benz Way

by Joseph A. Michelli    
Read by Joseph A. Michelli  

Unabridged Compact Discs (Library Ed.)
978-1-4805-9574-3
6 Compact Discs - 8 hours  (unabridged)
MSRP $59.97   Quantity:
Usually ships within 5 to 10 business days.
The exclusive right to sell anywhere in the world in the English language only

Unabridged Compact Discs (Retail Ed.)
978-1-4805-9572-9
6 Compact Discs - 8 hours  (unabridged)
MSRP $24.99   Quantity:
Usually ships within 5 to 10 business days.
The exclusive right to sell anywhere in the world in the English language only

Unabridged MP3-CD (Retail Ed.)
978-1-4805-9576-7
1 MP3-CD - 8 hours  (unabridged)
MSRP $14.99   Quantity:
Usually ships within 5 to 10 business days.
The exclusive right to sell anywhere in the world in the English language only

Publication Date: 12/6/2015

BUSINESS:  

New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives readers an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.

   



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